Hilma Martha Ayu
Expert of Change Management Transition & Implementation
PT Pertamina (Persero)
Professional with 14+ years at Pertamina, experienced in asset management, project execution, and marketing management. Currently part of the Shared Services team, leading change, transition, and implementation initiatives. Holds a Master’s in Industrial Management Technology and is certified as an International Industrial Engineering Professional. Recognized for system thinking approach, strategic insight, cross-functional collaboration, leadership in organizational transformation and global perspective. Passionate about aligning technology, innovation, and people to drive sustainable impact and operational excellence.for sustainable impact.
Participates in
TECHNICAL PROGRAMME | Energy Infrastructure
Supply Chain Management
Forum 11 | Technical Programme Hall 2
29
April
14:30
16:00
UTC+3
In today’s rapidly evolving global landscape, procurement has moved far beyond cost-saving—it has become a powerful lever for advancing Environmental, Social, and Governance (ESG) values. This initiative was not merely a technological upgrade. It was a deliberate strategy to embed ESG principles at the heart of procurement operations. By harnessing the power of digital automation and AI-driven vendor selection, Pertamina achieved remarkable results: an 113% increase in service delivery speed, a 99% reduction in paper usage, and enhanced compliance through automated audit trails. The initiative enhanced operational efficiency, compliance, and sustainability outcomes across all business units.
Background:
This ESG-focused Vendor Management approach is crucial to Pertamina's success. We have significantly reduced our environmental footprint, fostered greater workplace diversity and inclusion within our supply chain, and ensured adherence to rigorous compliance and ethical sourcing standards and also strengthened Pertamina's brand reputation.
Objective:
The project's impact was most pronounced in the following areas: 1) Vendor Registration -transformed the vendor onboarding process to incorporate ESG due diligence 2) Vendor Master Data Management where the project streamlined the management of vendor data 3) Invoice & Payment where we automated the invoice and payment process.
Methods:
The transformation followed a carefully designed 12-month roadmap. The first phase focused on building a strong ESG-based vendor selection framework. In the pilot phase, we tested ESG-integrated procurement models, deployed automation tools, and invested in training employees and new technologies. The final phase saw the company-wide rollout of the system, supported by real-time monitoring and continuous refinement. To ensure meaningful ESG alignment, our processes in accordance with global standards such as GRI, SASB, and TCFD. ESG-specific Key Performance Indicators were embedded into vendor contracts, and strict IT security standards were enforced to protect procurement data. Cross-functional collaboration—Procurement, IT, HR, Finance, and Sustainability teams—was essential to seamless implementation. Knowing that change can bring resistance, we focused heavily on change management. We addressed concerns over automation through comprehensive reskilling and upskilling programs. We built trust and transparency through regular stakeholder engagement, including Vendor-user Day, and open feedback sessions.
Results:
The results were tangible and transformative. Procurement cycles accelerated, compliance rose to 95%, and digital operations significantly reduced our environmental footprint. Cloud migration led to a 35% drop in energy consumption. On the social front, employee satisfaction increased by 25% through training and wellness programs. Our inclusive policies fostered a 75% increase in leadership representation from historically underrepresented groups. It reflects a future-facing commitment to creating not just a more efficient company—but a more responsible, inclusive, and sustainable one.
Co-author/s:
Sofyan Fahmi, Analyst of Cataloger, PT Pertamina (Persero).
Background:
This ESG-focused Vendor Management approach is crucial to Pertamina's success. We have significantly reduced our environmental footprint, fostered greater workplace diversity and inclusion within our supply chain, and ensured adherence to rigorous compliance and ethical sourcing standards and also strengthened Pertamina's brand reputation.
Objective:
The project's impact was most pronounced in the following areas: 1) Vendor Registration -transformed the vendor onboarding process to incorporate ESG due diligence 2) Vendor Master Data Management where the project streamlined the management of vendor data 3) Invoice & Payment where we automated the invoice and payment process.
Methods:
The transformation followed a carefully designed 12-month roadmap. The first phase focused on building a strong ESG-based vendor selection framework. In the pilot phase, we tested ESG-integrated procurement models, deployed automation tools, and invested in training employees and new technologies. The final phase saw the company-wide rollout of the system, supported by real-time monitoring and continuous refinement. To ensure meaningful ESG alignment, our processes in accordance with global standards such as GRI, SASB, and TCFD. ESG-specific Key Performance Indicators were embedded into vendor contracts, and strict IT security standards were enforced to protect procurement data. Cross-functional collaboration—Procurement, IT, HR, Finance, and Sustainability teams—was essential to seamless implementation. Knowing that change can bring resistance, we focused heavily on change management. We addressed concerns over automation through comprehensive reskilling and upskilling programs. We built trust and transparency through regular stakeholder engagement, including Vendor-user Day, and open feedback sessions.
Results:
The results were tangible and transformative. Procurement cycles accelerated, compliance rose to 95%, and digital operations significantly reduced our environmental footprint. Cloud migration led to a 35% drop in energy consumption. On the social front, employee satisfaction increased by 25% through training and wellness programs. Our inclusive policies fostered a 75% increase in leadership representation from historically underrepresented groups. It reflects a future-facing commitment to creating not just a more efficient company—but a more responsible, inclusive, and sustainable one.
Co-author/s:
Sofyan Fahmi, Analyst of Cataloger, PT Pertamina (Persero).
